7 Tambotie Street, Wilro Park. Corner Tambotie Street and CR Swart Road

We’re open Monday – Friday, 8 a.m. – 5:00 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Our standard courier fee is R129.50 for total items weighing less than 2kg’s and within South African Borders to a main centre.

Weight Cost
0 Kg’s – 2 Kg’s R129.50
2 Kg’s – 3 Kg’s R167.50
3 Kg’s – 4 Kg’s R205.50
4 Kg’s – 5 Kg’s R243.50
No Deliveries Outside South African Borders
Which payment methods are accepted in the Online Shop?

All major debit and credit cards are accepted or direct EFT via www.payfast.co.za secure payment gateway.

How long will delivery take?

We send out orders the same day (next week-day delivery) for all orders received before 2pm; Monday to Friday. Orders placed after 2pm will be sent the following day. Orders will be sent via a courier company of our choice. Orders placed on a Friday before 2pm will be delivered the following Monday – otherwise they will be sent on Monday with delivery on Tuesday. While we aim to have orders delivered the next day, we cannot be held accountable for delayed deliveries.

There is no delivery on Public Holidays. Orders placed on a public holiday will only be processed on the 1st working day thereafter with delivery expected the day after (excluding Saturday and Sunday)

How secure is shopping in the Online Shop? Is my data protected?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address, First and Last Name.
We do not store your Credit Card data on our server. The transaction is done via www.payfast.co.za an secure Payment Gateway.

Payfast

  • Payfast is effective for making quick payments online. If you already have an account, select Payfast payment option then at payment destination system will allow you to log in and make payment using funds available on your Payfast account.

Electronic Funds Transfer

    • EFTs payments provide quick and easy payment options to customers without Payfast accounts.
    • On payment destination, select EFT payment opinion and you’ll receive an email with payment detail.

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

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